I believe the entire restaurant industry needs an overhaul. There's
virtually no training of waiters and waitresses, oh, EXCUSE ME, how
politically incorrect of me, SERVERS these days...
and a continual passing of the buck. "It's the chef's fault, it's the bartenders
fault, the hostess shouldn't have sat you in my section, three people didn't
show up for this shift, etc..."
It seems the whole dining out experience has been watered down to
complete mediocrity.
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The corporate view appears to be: "How can we make the most profit
off of the least amount of goods."
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Most restaurants don't hire "Chefs", (a real designation) they hire "Cooks".
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"Management" looks like they graduated from high school last year, (if you
can even find a Manager on duty!)
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The turn over rate for help is so high --they don't even bother to train
anymore.
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The job of Busboy has all but been eliminated.
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The Tag Team Method of serving does not work.
A huge peeve is seeing the wait staff standing around --chatting,
ignoring their customers, sitting down eating themselves or even smoking,
while on duty. Then you wave at them to come to your table and they come
over still chewing and acting like you've "interrupted them". HELLO!
It seems there's never any managers around. There's never a commanding authority
present. There's nobody that the wait staff is working hard to impress. Certainly
not the customer!
Restaurants have made their goals very clear. They're in the business of
making money --first and foremost. They hope most people will come back.
They don't care if people leave dissatisfied.
Has anyone thought of the possibility that raising the level of staff
competence and food quality will draw in more repeat customers? Word of mouth
is the best advertising there is. Word of mouth can also be your worst enemy.
Do you know what your customers think of your establishment?
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